Contact Us:

	Submit a Ticket - Provides an electronic form that allows you to enter key information about your question(s) so the support team may provide an appropriate response as soon as possible.
	Live Chat - Provides the ability to chat with a Technical Support Representative for a response to your questions.
	Telephone - If you wish to speak with a representative on the telephone (902) 457- 6717 or 457-5067-8:00AM-5:00PM (Atlantic) Monday – Friday (902) 457- 6788 For after-hours emergencies please contact switchboard.

Scheduled Network outage for UPS install

IT&S and Facilities has identified Sun May 27 from 7am to 1pm as a suitable date to install the new UPS. This date should allow enough time for communication of the event to the campus and for any individual to make any necessary adjustments to their schedule.

During the shutdown period, everything computer related on campus that makes use of the network would be impacted; this includes email, blackberry server, student email, all web sites, colleague, access to security cameras, networked building control systems, wireless, internet access, moodle, sharepoint, all network drives, printing, and similar systems. Office and lab PCs will be unable to be logged into. Classroom PCs will have no internet/network access.

We intend to have a simple informational web page available on that day to the outside world indicating that the university’s web page, email, moodle, and other services are temporarily unavailable until 1pm due to an upgrade in the computer center.

Attention Students: DLCE is pleased to announce single sign on to Collaborate from your class Moodle Site!

Starting April 23rd, 2012 Collaborate users will join their scheduled sessions directly from the posted links in their Moodle course site.

To access your Collaborate Sessions follow these simple steps:

1. Log in to your Moodle course(s) site(s)
2. From the "Activities" block select "Elluminate Live Sessions"; Or from "Weekly/Topic outline" select session name.
3. Select session name you wish to access (e.g. Session 2 – April 30)
4. 30 minutes prior to session time there will be a link to join the session. Select the "Join Session" link to access the session.
*Please join the session 15 minutes prior to session starting time to ensure you are connected and ensure you have your headset configured.

Please view the following clip Collaborate Orientation

Your MSVU email login-ID and password will give you access to Moodle.

Example:
Username: amsv0101
Password: 0123456
If you do not know your MSVU email login information, contact the help desk at helpdesk@msvu.ca (902) 457-6538.
If you are a Moodle user but not a Mount student, faculty or staff you will continue to use Moodle using your same username and password.

Mac users downloading course videos

If you are unable to right click on the video link and choose “save target as,” or “save link as,” you may still left click on the video link and wait for the QuickTime video to load. You will first see a blue QuickTime symbol, and then it will take about a minute or so for the video to begin playing. If you are still experience problems, please call our Multimedia Technician at 457-5067 or the main office 457-6511.

To promote the responsible and ethical use of Mount Saint Vincent University computing resources, all MSVU computer users will be expected to adhere to the computer use regulations described here.